Weights of Product Variance
Each item will vary in shape, size and weight slightly, however it should be within a 10% variance of the advertised weight (+/-) if the product is more than 10% under the advertised weight then please contact us email@example.com within 24 hours of receiving your delivery and we will refund the difference to your account. Please note that frozen products will naturally lose weight when they are defrosted.
Our products prices do not include delivery, we use our own fleet of refrigerated vehicles to deliver our chilled and frozen products to your home, office or restaurant. Our standard sized box which will accommodate a full primal and up to 10kg in weight cost HK$ 70 per delivery. A full case of chilled or frozen product will be in a larger box and will cost HK$ 70 per delivery. The delivery charge will automatically be charged to your bill.
Delivery Procedure & Order Cut Off Time
- Place your order before 12 noon for next day delivery (except Sundays and Public Holidays)
- Currently, we only deliver on Tuesdays and Fridays to Discovery Bay, Ma Wan, South Lantau, Tung Chung. (Place order before noon time on Monday for Tuesday delivery and before noon time on Thursday for Friday delivery, except Public Holidays.)
- No deliver to Outlying Islands.
- We do not deliver on Sundays or Public holidays. If you place an order after 12 noon on a Saturday then your shipment will be delivered on the Tuesday.
- We will email you the evening before your delivery is made, our driver will call you before they make the delivery.
- Please ensure you leave 2 valid telephone numbers and email address otherwise we will not be able to deliver to you and may need to charge you a second delivery fee. You may wish to add the phone number of your helper or a neighbour if there is a chance you won’t be able to answer
- If you are unable to accept the delivery the driver will return the order to their warehouse and deliver the next day. Charges may be incurred.
- If delivery staff requires to walk up the building to deliver, additional charge $20 per floor shall be paid to the staff directly.
- You can input in the Remarks section on the Shipping Address page your preferred delivery date within a week, as we do not recommend customers to order chilled meat beyond a week.
- We do not have delivery schedule in advance or delivery pre-arrangements as unexpected traffic and weather conditions may affect delivery schedule. Drivers will assign their routes on the delivery day according to the orders and will change their routes subject to the actual situation. Normally, delivery is made from 11am to 5pm.
- If you really want to obtain the order at a specific time, please consider to pick up at our Wong Chuk Hang store instead.
Self Pick Up
- You can collect your order from our butchery at 16A Kwai Bo Industrial Building, 40 Wong Chuk Hang Road. Leave a comment in the remarks section stating ‘self pickup’ and we will refund the delivery fee to your credit card account. Self pick up time: 11am to 6pm on Mon-Sat / 11am to 5pm on Sun . Order places before 12 noon on weekdays can be picked up the same day after 3pm, otherwise the next day.
Contact Our Delivery Team
- You may contact us on: Tel 90951817 or email firstname.lastname@example.org